Returns and Refunds
Overview
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Returns Policy outlines how you can return items for a refund or exchange.
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products should be in their original condition, unused, and with all tags attached.
- Certain items, such as personalized or custom-made products, may be exempt from returns.
How to Initiate a Return
- Contact Us: Reach out to our customer service team with your order number and reason for the return.
- Ship the Item: Carefully package the item and include the RMA number on the return label.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return label or reimburse the cost.
Refund Processing
Once we receive your returned item, please allow 5-10 business days for your refund to be processed. Refunds will be issued to the original payment method used at the time of purchase.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Contact Us
For any questions or assistance regarding returns, please contact our customer service team. We’re here to help and ensure your satisfaction!